Refund and Returns

We accept order cancellations before the product is shipped or produced. If the order is canceled, you will receive a full refund. If the product has already been shipped, we cannot cancel the order.

Return Address:
Room 11708, Building 1, No. 202 West Section of South 2nd Ring Road, Lianhu District, Xi’an, Shaanxi Province, China.

If you need to return an item, please contact our customer service team before sending it back at: a1297218368@gmail.com. We will provide you with the return address of the warehouse nearest to you.

Returns (if applicable)

We accept product returns. Customers have the right to apply for a return within 14 days after delivery of the product. Refunds will be processed within 2 business days, and you will receive the refund within 1–3 business days after processing.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please contact our customer service to make sure you send the package to the correct return address.

Notes:

• Customized or personalized items are not eligible for the 14-day refund policy.
• If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific cost depends on the courier company you choose.
• If the goods received are damaged or incorrect due to our fault, the consumer is not required to bear the shipping cost.
• No restocking fee will be charged to consumers for returns.

Refunds (if applicable)

Once your return is received and inspected, we will send you a confirmation email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.

If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you have not yet received your refund, please first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at: a1297218368@gmail.com.

Please contact our customer service at a1297218368@gmail.com to obtain the correct return address.